FATHOM's Customer Svc. Center
- Open 8:00 a.m. - 5:00 p.m. | Monday - Friday
- 5417 Stanley Keller Rd. | Haltom City, TX 76117
The Utility Billing Department, located in City Hall, closed permanently on January 11, 2018 at 5:00 p.m. The FATHOM Customer Service Center opened on January 15, 2018 at 5417 Stanley Keller Rd. Payments can also be made at https://haltomcitytx.gwfathom.com beginning on January 15, 2018. A $2.50 convenience/processing fee will be applied to credit card/debit card transactions. The new phone number for any utility billing is 833-764-5239.
To set up a new water account, please call the FATHOM Customer Service phone number, 833-764-5239. New water accounts can be set up at the FATHOM Customer Service Center located on Stanley Keller Rd., but setting up a new account over the phone is faster and more convenient.
We appreciate your patience during this transition. More information can be found and will be added at www.haltomcitytx.com/FATHOM.