Real-Time Monitoring, Leak Detection Are Some of the Benefits of New Water Utility Service
5417 Stanley Keller Rd. | Haltom City, TX 76117
Haltom City & FathomTM Water Management, Inc. (Fathom), the utility-to-utility Smart Grid for Water technology leader, have announced a new partnership. Haltom City, the fifth municipality in Texas to adopt Fathom’s water management platform.
In early January, 2018 Haltom City employed the complete suite of FATHOM software and managed services solutions as part of a partnership of a water management platform. The transition will affect all residents and businesses that have water accounts with the City of Haltom City. The FATHOM partnership will include a new centrally located office to pay your water bills, additional payment options through a new online portal, and a new Smart Grid automated meter infrastructure. The SmartGrid for water uses Advanced Metering Infrastructure technology to remotely collect and upload water meter data. While the new FATHOM office will open in early January, the meter installations will continue throughout 2018.
A PDF file with detailed information about the processes, a sample bill and FAQs can be downloaded here.
The changes will include:
- New water bill statements
- New account numbers
- To set up a new water account, please call the FATHOM Customer Service phone number: 833-764-5239
- Billing address updates to bank bill pay
- Updates to recurring credit card and bank draft
- New address for mail-in payments
- New location for in-person payments
- New pay by phone payment options
- New portal for online account management
Please monitor Haltom City’s website and your mail for detailed instructions and information. We are excited about the partnership and appreciate your understanding as we make this transition to help better manage our water resources and enhance the customer service experience for all citizens.
Fathom & Haltom City will continue installing new automated water meters that will communicate electronically and give Haltom City customers the ability to monitor their water usage and deliver important real-time information. Regular usage and usage spikes can be monitored and reported, providing citizens the opportunity to detect water leaks. The ability to detect leaks early can result in money savings for our customers. More details will be shared here on the City’s website as progress ensues.
“Haltom City is proud to serve as a role model for smart, responsible water use,” said Rex Phelps, Assistant City Manager of Haltom City. “Fathom’s software solutions will allow us to operate with greater efficiency, bill customers more accurately and deliver unparalleled customer support. The Fathom partnership provides multiple benefits for both Haltom City and its residents, and we are thrilled to join this network.”
“Communities across the United States are struggling with high—and continually rising—wholesale water prices,” said Trevor Hill, CEO of Fathom. “Our mission at Fathom is to reduce the burden that water scarcity places on both utilities and their residents by providing actionable data insights to drive efficiency at both the environmental and financial levels.”
Fathom provides comprehensive meter-to-customer solutions to help water utilities do more with declining resources. Fathom’s cloud-based geospatial offerings, including Meter Data Management (MDM), Customer Information System (CIS) and U2You (Utility-to-You) online customer portal, are rapidly deployable, risk-free and transform real-time meter data into a proven, turn-key, single-source, meter-to-cash solution. Founded in 2003, the company has more than 150 employees based in Phoenix, Austin, and Alpharetta, GA and over 150 public water systems and partners.
The citizens of Haltom City will notice an increase in their water and sewer rates as a result of cost increases from its supplier, the City of Fort Worth. Effective October 1, 2017, the fiscal year 2017-2018 water rates have increase by 8%. This increase is strictly related to the cost of water purchased from the City of Fort Worth.
Because the Haltom City realizes the importance of its citizens to monitor water use, the City will employ the complete suite of FATHOM's water management platform. The new Smart Grid for water uses Advanced Metering Infrastructure technology to remotely collect near-real-time water meter data. This new service, implemented in 2018, will result in no additional costs to our citizens It will improve how citizens are able to monitor their water use. More information regarding the FATHOM partnership can be found at www.haltomcitytx.com/fathom.
Open 8:00 a.m. - 5:00 p.m. | Monday - Friday
5417 Stanley Keller Rd. | Haltom City, TX 76117
The Utility Billing Department, located in City Hall, closed permanently on January 11, 2018 at 5:00 p.m. The FATHOM Customer Service Center opened on January 15, 2018 at 5417 Stanley Keller Rd. Payments can also be made at https://haltomcitytx.gwfathom.com beginning on January 15, 2018. A $2.50 convenience/processing fee will be applied to credit card/debit card transactions. The new phone number for any utility billing is 833-764-5239.
To set up a new water account, please call the FATHOM Customer Service phone number, 833-764-5239. New water accounts can be set up at the FATHOM Customer Service Center located on Stanley Keller Rd., but setting up a new account over the phone is faster and more convenient.
We appreciate your patience during this transition. More information can be found and will be added at www.haltomcitytx.com/FATHOM.
New Orange Bags are Being Distributed, Replacing the Green Bags
The City of Haltom City is now offering an exciting new service which will allow residents to recycle unwanted clothing, shoes, and household items with curbside pick-up on the regular Tuesday or Wednesday (depending on your address) trash and recycling collection day.
The company, Simple Recycling, provides this service at no cost to Haltom City residents. This free service is entirely voluntary and at the discretion of the residents. Those who wish to continue delivering their items to a particular charity instead can continue to do so. The main reason of offering this service to residents is to keep these items out of our landfills.
This new program only applies to single family residential households with curbside recycling pick-up. For more information please call 866-835-5068 or visit the Simple Recycling website linked above.
Items accepted include:
- Bedding (sheets, pillow cases, blankets, comforters)
- belts & ties
- coats & jackets
- fashion accessories
- handbags & purses
- hats & gloves
- sandals & slippers (in pairs)
- socks (single or in pairs)
- stuffed animals
- table linens
Items they cannot accept include:
- traditional recyclables (metal, glass & paper)
- hazardous waste