Haltom City & FATHOM to Separate

FATHOM phones, online system, and local office (located at 5417 Stanley Keller) will close permanently at 5:00 p.m. on Friday, December 13, 2019. The Haltom City Utility Billing office (located at 5024 Broadway in City Hall) will open on Wednesday, December 18 at 8:00 a.m.

All online services will be down until Wednesday, December 18th, however, payments can be made by check or money order in the night drop box at City Hall.

For complete updates on the status of the Haltom City & FATHOM separation, please visit the link below:


FATHOM - Bill Pay Options

Utility bill payment options are listed below.


The FATHOM Customer Service Center is located at:

5417 Stanley Keller Rd.
Haltom City, TX  76117


Mailed payments should be sent to:

P.O. Box 52747
Phoenix, AZ  85072-2747

Checks, money orders or cashier's checks should be made payable to "Haltom City Utility Billing".

By Phone

Call 833-764-5239

Bank, Credit or Debit Draft

ACH: if you would like to sign up for ACH (bank draft) payments, use the online customer payment portal to enter your account and routing information.

RECURRING CREDIT CARD: if you would like to sign up for recurring credit/debit card payments, visit the customer online portal linked above.

fathom haltom city new customer portal june 2018

This PDF file shows some of the benefits available to customers in this new portal.

Benefits for users include:

  • -A new portal homepage that is more user friendly, easier to navigate and offers timely announcements
  • -The ability to choose which day your payment is deducted from your bank account (if you have this set up)
  • -Immediate email notification if auto-pay fails
  • -Additional information on water usage
  • -On-demand leak detection guidance
  • -Access to download billing period data and hourly read data
  • -Alerts including daily use notifications and bill forecast notifications
  • -Multi-account capabilities allow you to add many accounts to a single user login. For example, if you own several properties, you will be able to manage them all under a single login instead of having a login for each property.
  • -Multi-user capabilities allow you to add other users to your account. For example, you can add your spouse/children to the account which allows them to access the account with their own login.

Paperless billing will continue to be available, provided as an electronic version of your bill statement that you can view and pay online. When you sign up for paperless billing, we will stop mailing a paper bill statement and will instead send an electronic statement notification to the email address associated with your account.

As always, if you have any questions, please contact us at 833-764-5239, Monday to Friday, 8:00 a.m. - 5:30 p.m. or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Tags: Utility Billing, Bill Payments, FATHOM, Water Bill