Sanitary Sewer Policy

All sewer customers are encouraged to call the city whenever they experience sewer problems at their property. The problem may be caused by a stoppage in the city’s sewer main or the customer’s service line. If the city crew can correct the problem by cleaning the city’s sewer main, the customer can save the cost of a plumber’s service call. The city crew will respond to all service calls 24 hours a day, 7 days a week. When the city receives a call for this service the crew will clean the sewer main that is connected to the customer’s service line. However, if the cleaning of the city main does not correct the problem, then at this time the property owner should seek the services of a plumbing contractor.

A house sewer (service lateral) is defined in Section 98-91 of the Haltom City Code of Ordinances as the pipe, which carries wastewater from your home or business to the point of connection with the public sewer main. It identifies the sewer service lateral as belonging to the property owner. In many cases a portion of that lateral line is under the street.

In the past, when there was a failure of the lateral under the pavement, the property owner was responsible for hiring a plumbing contractor to make the repair to the lateral, and then repair the street. Recently, street repairs have become quite expensive. In order to spare our customer the expense of street repairs, the city is now offering to make repairs to service laterals under the pavement if the following conditions are met:

In order to contact city personnel for assistance with a sewer problem Monday thru Friday between the hours of 8:00 a.m. and 4:30 p.m., call Public Works at 817-834-9036. Requests for service outside of these should be directed to the Police Department non-emergency number 817-834-7321. In order to schedule a sewer maintenance crew leader or supervisor to meet with your plumber, you must specifically request that service when making your call. These arrangements can be made the day of the call but are by appointment only between the hours of 7:00 a.m. and 3:00 p.m.


Sanitary Sewer Policy

4200 Hollis Street
Haltom City, Texas 76111
Phone: 817-834-9036
Fax: 817-831-7855

Tags: Haltom City Public Works