Haltom City & FATHOM to Separate

FATHOM phones, online system, and local office (located at 5417 Stanley Keller) will close permanently at 5:00 p.m. on Friday, December 13, 2019. The Haltom City Utility Billing office (located at 5024 Broadway in City Hall) will open on Wednesday, December 18 at 8:00 a.m.

All online services will be down until Wednesday, December 18th, however, payments can be made by check or money order in the night drop box at City Hall.

For complete updates on the status of the Haltom City & FATHOM separation, please visit the link below:


FATHOM Water Management

Haltom City & FATHOMTM Water Management, Inc. (FATHOM), the utility-to-utility Smart Grid for Water technology leader, have announced a new partnership. Haltom City is the fifth municipality in Texas to adopt FATHOM’s water management platform.

On January 15, 2018 Haltom City employed the complete suite of FATHOM software and managed services solutions as part of a partnership of a water management platform. The transition affected all residents and businesses that have water accounts with the City of Haltom City. The FATHOM partnership will include a new centrally located office to pay your water bills, additional payment options through a new online portal, and a new Smart Grid automated meter infrastructure. The SmartGrid for water uses Advanced Metering Infrastructure technology to remotely collect and upload water meter data. While the new FATHOM office will open in mid January, the meter installations will continue throughout 2018.

fathom logo

The changes will include:

  • New account numbers
  • Billing address updates to bank bill pay
  • Updates to recurring credit card and bank draft
  • To set up a new water account, please call the FATHOM Customer Service phone number, 833-764-5239

Payment methods:

  • New address for mail-in payments: P.O. Box 52747 | Phoenix, AZ  85027-2747
  • New location for in-person payments (Monday - Friday, 8:00 a.m. - 5:00 p.m.) and after hours drop box: 5417 Stanley Keller Rd. | Haltom City, TX  76117
  • New Customer Service phone number (make automated payments after hours) : 833-764-5239
  • Online payment portal: https://haltomcitytx.gwfathom.com (a $2.50 convenience/processing fee will be applied to credit card/debit card payments).

We are excited about the partnership and appreciate your understanding as we make this transition to help better manage our water resources and enhance the customer service experience for all citizens.