Haltom City Utility Billing

The Utility Billing Department, located in City Hall, closed permanently on January 11, 2018 at 5:00 p.m. Customers will be unable to make any form of payment until January 15, 2018 as we transition to FATHOM Water Management. The FATHOM Customer Service Center will be open at 8:00 a.m. on January 15, 2018 at:

5417 Stanley Keller Rd.
Haltom City, TX  76117

Haltom City & FATHOM^TM Water Management, Inc. (FATHOM), the utility-to-utility Smart Grid for Water technology leader, have announced a new partnership. Haltom City is the fifth municipality in Texas to adopt FATHOM’s water management platform.

On January 15, 2018 Haltom City will employ the complete suite of FATHOM software and managed services solutions as part of a partnership of a water management platform. The transition will affect all residents and businesses that have water accounts with the City of Haltom City. The FATHOM partnership will include a new centrally located office to pay your water bills, additional payment options through a new online portal, and a new Smart Grid automated meter infrastructure. The SmartGrid for water uses Advanced Metering Infrastructure technology to remotely collect and upload water meter data. While the new FATHOM office will open on January 15, 2018, the meter installations will continue throughout 2018.

Payments can also be made at https://haltomcitytx.gwfathom.com. A new payment and customer portal, located at haltomcitytx.gwfathom.com, will be made available on June 18, 2018. Currently that URL re-directs to the old portal, but starting on June 18, 2018 the URL will re-direct to the new portal.

More information on the FATHOM transition can be found here. We appreciate your patience during this transition.

Tags: Haltom City water system, Water Account, New Water Account, Utility Billing, FATHOM