CITY OF HALTOM CITY  5024 Broadway Ave. Haltom City, Texas 76117 817-222-7700

Haltom City

UTILITY BILLING

  • CITY HALL
    5024 Broadway Ave. Haltom City, TX 76117

HOURS

  • Monday - Friday
    8:00 a.m. - 5:00 p.m.
  • Saturday & Sunday
    Closed
Thanksgiving Trash Pick-Up

For the Thanksgiving Holiday, those residents with a Monday/Thursday trash pickup will not have their trash picked up on Thursday the 24th. Service for these residents will resume on Monday, Nov 28, 2022.

Tuesday/Friday residents will not be affected by the Thanksgiving Holiday.

Water Bill - Payment Options

Pay Online

Payments can be made through the online portal:

By Phone

The toll-free number to pay by phone is 877-849-0088.

Walk-in

Monday - Friday from 8AM - 5PM

City Hall
5024 Broadway Ave.
Haltom City, Texas 76117

By Mail

Checks or money orders, made payable to HALTOM CITY UTILITY BILLING, should be mailed to:

P.O. Box 14247
Haltom City, Texas 76117

Bank, Credit or Debit Draft

Bank drafts
Download form
Credit or Debit Card

Register you account in the portal, then click "Additional Services" to enter credit/debit card info.

Portal

Drop Box

Accepts checks or money orders, made payable to HALTOM CITY UTILITY BILLING, 24 hrs/day. Please note your account number or address in memo/text fields.

City Hall
5024 Broadway Ave.
Haltom City, Texas 76117

Utility Billing

NEW WATER ACCOUNTS

Same Day Service Request
There will be a $25 fee added for a same day service request

Same day service requests MUST be submitted before 4:00 p.m. Monday - Friday. Same day service requests made after 4:00 p.m. on Fridays or during the weekend will not be turned on until the following Monday.

Residential Water Account

ALL of the following information is required to open a residential utility account:

  • Valid TX Driver License or State Issued Identification Card
  • Social Security card or Taxpayer Identification Number (TIN)
  • Settlement Statement/Deed of Trust or Lease Agreement

A Deposit of $75 for residential property owners and $150 for residential property renters (including mobile homes) is required.

The deposit amount will be applied to your final bill once two consecutive years of payments have been made, all of them on time and within their respective scheduled due dates.

Residential Online Application

Commercial Water Account

For commercial water accounts, the following items are required:

  • Certificate of Occupancy
  • Valid TX driver's license
  • Tax Identification Cardn

Commercial Online Application

Haltom City is Going Carted

Please note...a route change and a change in recycling pickup days are coinciding with this new carted service. Starting Monday October 3, 2022 residents currently serviced Wednesday and Saturday will now be serviced Monday and Thursday. If a resident has Monday/Thursday trash pickup, recycling will be picked up on Mondays. If a resident has Tuesday/Friday trash pickup, recycling will be picked up on Tuesdays.

Starting October 3, 2022, Haltom City residents will have the option to utilize a Waste Connections-issued carted trash service. This service comes with no additional charge or change in your monthly service rates.

Please do not place carts on the curb before October 3, 2022, as they will not be serviced. Carted service will start on October 3, 2022. If you have not received a cart by October 1 please call Waste Connections at 817-222-2221.

Carts

Waste Connections will deliver a Green Cart, at no cost, to every home that pays a utility bill in Haltom City.

Why?

Haltom City is upgrading to automated trucks that lift and empty carts. This is an optional service.

When Does it Start?

New carts will be delivered between September 12 - October 1, 2022. Please do not set carts out prior to October 3, 2022.

waste connections trash cart

What are the Benefits of Carted Trash Service?

  • Carts are easier and safer for residents, because there is no carrying or lifting of heavy trash cans.
  • Carts keep rodents and pets out of the trash, given the tight lids.
  • Cleaner and healthier neighborhoods with no litter on streets from bags breaking or from loose trash after pickup.
  • Large, durable, no-cost carts are maintained by Waste Connections.
  • This is only an option. Residents who choose not to use the cart may call Waste Connections at 817-222-2221 60 days after the start of the cart service and Waste Connections will pick up the cart. Cart service starts on October 3, 2022.
  • There is no change to your current service. Any trash placed outside the cart will still be serviced.

Water & Sewer Rate Calculations are Changing

What do my water and sewer rates pay for?

Water and sewer rates pay for the cost of operating the utilities, including personnel, maintenance, water resources, administration, debt service, and capital construction.

 haltom city water sewer pipes

When was the last time water and sewer rates were adjusted?

Water and sewer rates for residential and non-residential customers were last adjusted in 2019. In 2021, a new rate structure was established and the new billing will begin October of 2022. Costs are adjusted to maintain the infrastructure for quality, reliability, and costs associated with access to safe drinking water.

Who is Affected

All water & sewer customers of Haltom City

Why

To align with industry best standards for utility billing methods

When

New rates go into effect on October 1, 2022

How Rates are Changing

A rate structure and sample billing calculation is linked and embeded below, in PDF format.

FORMER METHOD

The former billing rate method utilized 3 groups (A, B, C) defined by the number of units served at the location. Customers in each group were charged a base rate and consumption depending on the group they were in.

*Note: The sampling of comparable cities done during the rate study found no other comporable cities with this system of billing.

NEW METHOD

The new billing method utilizes a tiered pricing structure. In this structure, users pay a base rate by meter size including the first 1,000 gallons of water. Additional charges are incurred based on the amount of water used if it exceeds 1,000 gallons.

In short, the more water you use, the more you pay.

Water conservation isn’t just good for the environment— it can help you save money on your utilities!

  • Check all connections, toilets, and faucets for leaks
  • Take a shower instead of a bath
  • Install low-flow shower heads
  • Install low-volume flush toilets
  • Turn off water when brushing teeth until it’s time to rinse
  • Install faucet aerators
  • Water lawns in the early morning to avoid evaporation (and follow all current watering restrictions!)
  • Only run full loads in the dishwasher and washing machine

Tarrant County - Stage 1 Watering Restrictions

Tarrant County is under Stage 1 watering restrictions. Under Stage 1 restrictions households and businesses are limited to two days per week for sprinkler watering. The two days are determined by the numerical address of the location.

No watering, regardless of address, may take place between the hours of 10:00 a.m. and 6:00 p.m. on any day.

Hand watering and the use of soaker hoses or drip irrigation systems, for things such as foundations, is allowed for up to two hours on any day.

Get a free sprinkler system evaluation through the Tarrant Regional Water District’s Residential Sprinkler System Evaluation Program (RSSEP).

Residential addresses ending in an even number

0, 2, 4, 6, 8

water on Wednesdays and Saturdays

Residential addresses ending in an odd number

1, 3, 5, 7, 9

water on Thursdays and Sundays

All non-residential locations, such as apartment complexes, businesses, industries, parks, medians, etc. may water on Tuesdays and Fridays.

LATEST

Waste Connections Transfer Station

The Waste Connection Bulk Drop-Off Station, located at 2120 Minnis Dr., will be closed on July 24, 2021 for repairs.

Water & Sewer Rate Calculations are Changing

What do my water and sewer rates pay for? Water and sewer rates pay for the cost of operating the utilities, includ...

Haltom City Introducing Carted Trash Service

Please note...a route change and a change in recycling pickup days are coinciding with this new carted service. Starting...

Water Conservation Tips

In-home water use accounts for an average of 65% of total residential use, while the remaining 35% is used for exterior re...

TRASH & RECYCLING SERVICES

Haltom City residents are offered twice a week pickup of garbage by Waste Connections.

There Are Two Trash Pickup Cycles
Tuesday & Friday
Monday & Thursday

The service includes pickup of normal household waste and on-going bulk pickup of some items. There are some restrictions and some alternative options.

An itemized residential refuse rate chart is available for download and is linked below. Click "Map with Pick-up Days" below to see a PDF file of the city with the respective designated cycles. Recycling is picked up on the first of your two designated cycle days.

If you have any questions about any of the services listed below contact the City's trash & recycling provider, Waste Connections, at 817-222-2221.

  • Residential Trash Service

    waste connections trash cart

    Haltom City residents are offered twice a week pickup of garbage by Waste Connections. The service includes pickup of normal household waste and on-going bulk pickup of some items. There are some restrictions and some alternative options. Please have trash and/or recycling out for pickup by 7:00 a.m. Waste Connections begins their routes at 7:00 a.m. and typically finish by 7:00 p.m. Trash cans, bags or any other items that weigh more than 50 pounds will not be picked up.

    By city ordinance, trash containers can remain at the curb no longer than 24 hours. You may set your containers at the curb at 7:00 p.m. the evening before your pickup. You must pick up your containers by 7:00 p.m. the day of your pickup. Total weight of a bag and its contents may not exceed 50 pounds. A portable garbage container, 10 gallons to 32 gallons in size, made of galvanized iron, tin, high impact plastic or other suitable material, with two handles and a tight-fitting cover, is also acceptable. Items must be placed within six feet of the curb. If trash is placed at any other location, the service is considered elective (backdoor) service, and there will be an additional charge. Backdoor service is offered for both trash and recycling pickup. Limbs, leaves, grass and brush must still be placed at the curb. These items will not be picked up from any location other than the curb.

    If you are placing personal trash cans and/or trash bags out for pickup, along with your Waste Connections trash cart, please leave a three foot space between your trash cans and the Waste Connections trash cart. There should be a minimum of three feet between the Waste Connections trash cart and any other obstacle, such as your personal trash cans, mailboxes, vehicles, etc.

    Holidays

    Observed holidays are Thanksgiving Day, Christmas Day and New Year's Day. If your trash/recycling pickup day falls on one of these holidays, please place your trash and/or recycling out on the next regularly scheduled pickup day for your cycle.

    Missed Trash

    Any missed pickups of residential garbage will be collected the same business day if notification to Waste Connections is provided by 2:00 p.m. on that day. If notification is received later than 2:00 p.m. service will be provided on the next business day. Please call Waste Connections at 817-222-2221.

  • Residential Recycling Service

    Recycling bins can be picked up at the Utility Billing counter in City Hall:

    City Hall
    5024 Broadway Ave.
    Haltom City, TX 76117

    Recycling is picked up the first day of your twice weekly trash/refuse service. If your address is serviced Tuesdays & Fridays then recycling would be picked up on Tuesdays. For Monday & Thursday service your recycling would be picked up on Mondays.

    The following items are accepted under the City's recycling service contract:

    • Metal Cans - Rinse and drain your metal food cans composed of tin, steel or aluminum and place loose in your bin. It is not necessary to remove the label, but please remove the lids and all food waste.
    • Aluminum - Rinse all aluminum drink cans.
    • Glass - Place glass jars and bottles loose in your bin. Colored glass is accepted.
    • Plastic - Rinse and place soft drink liter bottles and milk jugs in your bin. You may now also include #1, 2, 3, 4, 5 & 7 plastics. Shampoo bottles are accepted. Please remove all caps.
    • Paper - Place Dry newspaper, magazines, catalogs and other paper items such as mail, paper bags or other paper in the bottom of your bin. Slick or glossy inserts are accepted with the newspaper. Be sure that the newspaper is secured so that it doesn't fly away. Telephone books will only be accepted when the new books are distributed by Southwestern Bell Telephone.

    If you have any questions about what is/isn't acceptable please contact Waste Connections at 817-222-2221.

  • Brush/Bulk Pick-Up

    Brush will be picked up at the curb if it is cut into four-foot lengths and bundled. Bundles should not exceed 50 pounds in weight. Waste Connections will not haul away piles of unbundled brush and limbs.

    Removal of large items such as furniture, stoves, and water heaters, heating units and any other appliances or similar bulky items from residential properties will normally occur on the same day as your 2nd scheduled pickup during the week. If the item is not picked up on the 2nd day pickup, it is recommended you wait a few days before notifying us, as Waste Connections may send a separate truck if an item is particularly bulky. Refrigerators, freezers and air conditional units will only be picked up if the resident supplies a certificate from a certified technician that CFCs (chlorinated fluorocarbons) have been properly removed.

    Residents can use the Waste Connections Center, located at 2120 Minnis Dr. (see "Residential Bulk Drop-Off Service" section below).

    Hazardous waste can be disposed of at the Environmental Collection Center. You will be required to show your driver’s license and Haltom City water bill. All loads must be tarped and please, no more than one bed-level pickup worth of trash.

  • Residential Bulk Drop-Off Service

    Waste Connections Bulk Drop-Off Station
    2120 Minnis Dr.
    Haltom City, TX 76117
    817-834-6638

    Haltom City residents have access to the Waste Connections bulk drop-off station. Residents are limited to 4 bulk drop-offs or 1 ton of disposed debris in a 12-month period, whichever occurs first. All loads will be regulated and defined by the Transfer Station staff. Residents are charged a fee for utilizing the convenience center once they reach their volume/weight limit. Please bring your driver’s license and water bill as proof of residency. No other utility bill will be accepted.


    Waste Connections requires patrons utilizing this drop-off station to wear a hard hat and a safety vest. Haltom City residents can either:

    • Purchase these items at the drop-off station - $13 for hard hat & vest (this is sold at cost)
    • Bring their own hard hat & safety vest
    • Borrow these items from staff when they arrive

    Acceptable materials include residential/household refuse, appliances and construction/demolition materials. The center also accepts materials for recycling. There is no charge to drop off recyclables. Acceptable items include glass/metal food containers, paper, cardboard and plastic containers. Hours of operation are Monday – Friday, 8:00 a.m.- 4:30 p.m. & Saturdays 8:00 a.m. - 11:30 a.m. Residents need to be in and out no later than 4:00 p.m. during the week and 11:00 a.m. on Saturdays. Loads must be received and unloaded prior to closing.

    For fees and information call 817-834-6638.

  • Exclusions

    Waste Connections is not, by contract, required to remove any construction or remodeling materials, demolished buildings or debris. Hazardous waste, fecal matter, oil, sludge and any radioactive, pathological, toxic, acidic or volatile materials, dirt, concrete, rocks, bricks and large pieces of steel will not be picked up. Arrangements may be made with Waste Connections for a special pickup of some of the excluded items for an additional cost. If you would like a quote from Waste Connections for a special pickup, call them at 817-222-2221.

  • Electronics Recycling

    www.dfwreclaimers.com offers residents the opportunity to dispose of electronics items for recycling. A list of items accepted is listed below. To qualify for a free pick up, at least one PC or laptop must be among the items and the items below are accepted at no charge:

    • Computers
    • Telecommunication Equipment
    • Laptops
    • Wiring/Cabling/Peripherals
    • Servers
    • Medical Electronic Equipment
    • Storage Cabinets
    • Batteries (Household, vehicle, laptops, and UPS)
    • Network Cabinets
    • Cell Phones Scanners
    • Video Game Consoles
    • CRT and LCD Monitors
    • Audio/Visual Equipment
    • Power Supplies and UPS
    • Household Appliances and all grades of metal

    Items accepted for a fee:

    • Televisions (fee based on size, $1.00 an inch if the television is dropped off at our warehouse, $2.00 an inch to pick up)
    • Freon recovery - $25.00 - any appliance containing rreon must be empty or this fee applies to properly remove
    • On-site hard drive destruction - determined by the number of hard drives
    • Excessive amounts of CRTs - determined by the number and only applies if there are no PCs or the PC/CRT ratio is significantly different
  • Household Hazardous Waste Disposal

    Due to an inter-local agreement with the city of Fort Worth, Haltom City residents can drop off household hazardous waste at the Environmental Collection Center (ECC), located at 6400 Bridge St. in Fort Worth. Fertilizers, pesticides, oil, anti-freeze, paint, etc. should not be put out with your trash. This is a free service...however you must show proof of residency. Call the ECC at 817-392-1234.

    Hours of operation are Thursday and Friday, 11:00 a.m. to 7:00 p.m. and Saturdays 9:00 a.m. to 3:00 p.m.

    What's accepted?

    • Automotive fluids
    • Batteries
    • Cleaners & chemicals
    • Cooking oil
    • Lawn/garden/pool chemicals
    • Light bulbs
    • Paint & painting supplies

    What's not accepted?

    Business, commercial and industrial waste cannot be accepted under Texas regulations.

    More information

    · Residents of other participating entities should contact their garbage/recycling programs for disposal information.

    • Time to Recycle and Earth911 is another resource for North Central Texas recycling options for residential, commercial and industrial customers
    • The EPA offers information on a variety of non-hazardous materials recovered for recycling in the United States
    • The TCEQ encourages consumers to take advantage of local electronics recycling opportunities. Texas consumers can learn how to recycle their computer equipment by visiting Texas Recycles Computers and their television equipment by visiting Texas Recycles TVs. For more information on the programs, contact the TCEQ’s Pollution Prevention and Education Section, 512-239-3143.

Water Conservation Tips

In-home water use accounts for an average of 65% of total residential use, while the remaining 35% is used for exterior residential purposes, such as lawn watering and car washing. Average residential in-home water use data indicates that about 40% is used for toilet flushing, 35% for bathing, 11% for kitchen uses, and 14% for laundry. Water saving methods that can be practiced by the individual water user are listed below.

Bathroom
  • Take a shower instead of filling the tub and taking a bath. Showers usually use less water than bathtubs.
  • Install a low-flow shower head that restricts the quantity of flow at 60 psi to not more than 3.0 gallons per minute.
  • Take short showers and install a cutoff valve or turn the water off while soaping and back on again only to rinse.
  • Do not use hot water when cold water will do. Washing hands with soap and cold water can save water and energy; hot water should only be added when hands are especially dirty.
  • Reduce the level of the water being used in a bathtub by one or two inches if a shower is not available.
  • Turn water off when brushing teeth until it is time to rinse.
  • Do not let the water run when washing hands. Instead, hands should be wet and water should be turned off while soaping and scrubbing and turned on again to rinse. A cutoff valve may also be installed on the faucet.
  • Shampoo hair in the shower. Shampooing in the shower takes only a little more water than is used to shampoo hair during a bath and much less than shampooing and bathing separately.
  • Hold hot water in the basin when shaving instead of letting the faucet continue to run.
  • Test toilets for leaks. To test for a leak, a few drops of food coloring can be added to the water in the tank. The toilet should not be flushed. The customer can then watch to see if the coloring appears in the bowl within a few minutes. If it does, the fixture needs adjustment or repair.
  • Use a toilet tank displacement device. A one-gallon plastic milk bottle can be filled with stones or water, recapped and placed in the toilet tank. This will reduce the amount of water in the tank but provide enough for flushing. (Bricks are not recommended since they eventually crumble and could damage the working mechanism, necessitating a call to the plumber.) Displacement devices should never be used with new low-volume flush toilets.
  • Install faucet aerators to reduce water consumption.
  • Never use the toilet to dispose of cleansing tissues, cigarette butts or other trash. This can waste a great deal of water and also places an unnecessary load on the sewage treatment plant or septic tank.
  • Install a new low-volume flush toilet that uses 3.5 gallons or less per flush when building a new home or remodeling a bathroom.
Kitchen
  • Use a pan of water (or place a stopper in the sink) for rinsing pots and pans and cooking implements when cooking rather than turning on the water faucet each time a rinse is needed.
  • Never run the dishwasher unless it is fully loaded. This saves water, energy and the expensive detergent will last longer.
  • Use the sink disposal sparingly, and never use it for just a few scraps.
  • Keep a container of drinking water in the refrigerator. Running water from the tap until it is cool wastes water. Better still, keeping the water in picnic jug on the kitchen counter to avoid opening the refrigerator door saves both water and energy.
  • Use a small pan of water when clean vegetables rather than letting the faucet run.
  • Use only a little water in the pot and put a lid on it for cooking most food. Not only does this method save water, but also the food is more nutritious since vitamins and minerals are not poured down the drain with extra cooking water.
  • Use a pan of water for rinsing when hand washing dishes rather than running the faucet.
  • Always keep water conservation in mind and think of other ways to save in the kitchen. Small kitchen savings from not making too much coffee or letting ice cubes melt in a sink can add up in year’s time.
Laundry
  • Wash only a full load when using an automatic washing machine (32 to 59 gallons of water are required per load).
  • Use the lowest water level setting on the washing machine for light loads whenever possible.
  • Use cold water as often as possible to save energy and to conserve the hot water for uses which cold water cannot serve. (This is also better for clothing made of today’s synthetic fabrics.)
For Appliances and Plumbing
  • Check water requirements of various models and brands when considering purchasing any new appliance that uses water. Some use less water than others.
  • Check all water line connections and faucets for leaks. A slow drip can waste as much as 170 gallons of water EACH DAY or 5,000 gallons per month, and can add as much as $5-$10 per month to the water bill.
  • Learn to replace the faucet washers so that drips can be promptly corrected. It is easy to do, costs very little and can represent a substantial amount saved in plumbing and water bills.
  • Check for water leakage that the customer may be entirely unaware of, such as a leak between the water meter and the house. To check, turn off all indoor and outdoor faucets and check the water meter. If the meter continues to turn, a leak probably exists and needs to be located.
  • Be sure the hot water heater thermostat is not set too high. Extremely hot settings waste water and energy because the water often has to be cooled with cold water before it can be used.
  • Use a moisture meter to determine when houseplants need water. More plants die from over watering than from being on the dry side. Also, moisture-retaining gel packs can be added to potting soil to help retain moisture.
Outdoor Use
  • Use a sprinkler that produces large drops of water rather than a fine mist to avoid evaporation.
  • Water lawns early in the morning during the hotter summer months. Much of the water used on the lawn can simply evaporate before it gets on the grass.
  • Turn soaker hoses so the holes are on the bottom to avoid evaporation.
  • Water slowly for better absorption, and never water in high winds.
  • Forget about watering the streets, sidewalks or driveways. They will grow anything.
  • Condition the soil with compost before planting grass or flowers so that water will soak in rather than run off.
  • Fertilize lawns at least twice a year for root stimulation. Grass with a good root system makes better use of less water.
  • Learn to know when grass needs watering. Water when the grass turns a dull gray green color or if footprints remain visible.
  • Do not water too frequently. Too much water can overload the soil so that air cannot get to the roots and can encourage plant diseases.
  • Do not over water. Soil can absorb only so much moisture and the rest simply runs off. A timer will help. An inch and one-half of water applied once a week will keep most Texas grasses alive and healthy.
  • Operate an automatic sprinkler only when the demand on the town’s water supply is the lowest. Set the system to operate between 4:00 am and 6:00 am.
  • Do not scalp lawns when mowing during hot weather. Taller grass holds moisture better. Grass should be cut fairly often so that only ½ to ¾ inches are trimmed off.
  • Use a watering can or hand water with the hose in small areas of the lawn that need more frequent watering (those near walks or driveways or in especially hot, sunny spots).
  • Learn what types of grass, shrubbery and plants do the best in the area and in which parts of the lawn, and then plant accordingly. If one has a heavily shaded yard, no amount of water will make roses bloom. In especially dry sections of the state, attractive arrangements of plants that are adapted to arid to semi-arid climates should be chosen.
  • Consider decorating areas of the lawn with rocks, gravel, wood chips or other materials now available that require no water at all. Check with the City Planning Department for restrictions.
  • Do not “sweep” walks and driveways with the hose. Use a broom instead.
  • When washing your car, use a bucket of soapy water and use the hose only for rinsing.
  • 5024 Broadway Ave.
  • Haltom City, Texas 76117
  • 817-222-7700