City of
HALTOM CITY

5024 Broadway Ave.
Haltom City, TX  76117
817-222-7700

2019 Billing Cycles & Refund

Due to change in billing calendars and a going back to set payment due dates, water account holders will be refunded one (1) billing cycle, excluding water consumption. Account holders will be refunded for:

  • water base
  • sewer base
  • trash
  • storm drainage
  • sewer surcharge
  • contributions

The refund will be credited to utility billing accounts between January 18 and February 8, 2019, depending on the account holder's billing cycle. No checks will be issued/mailed.

View a PDF file of the 2019 water bill calendar, which shows BILL DATES, DUE DATES & DISCONNECTION DATES for all accounts through December, 2019.

Utility Billing

5417 Stanley Keller Rd.
Haltom City, TX  76117

Hours of Operation

Monday-Friday 8AM-5PM

Contact Information

Customer Service 833-764-5239
Fax 623-518-4100
Email haltomcity.support@gwfathom.com

Haltom City Utility Billing

fathom logoThe Utility Billing Department, located in City Hall, closed permanently on January 11, 2018 at 5:00 p.m. Customers will be unable to make any form of payment until January 15, 2018 as we transition to FATHOM Water Management. The FATHOM Customer Service Center will be open at 8:00 a.m. on January 15, 2018 at:

5417 Stanley Keller Rd.
Haltom City, TX  76117

Haltom City & FATHOMTM Water Management, Inc. (FATHOM), the utility-to-utility Smart Grid for Water technology leader, have announced a new partnership. Haltom City is the fifth municipality in Texas to adopt FATHOM’s water management platform.

On January 15, 2018 Haltom City will employ the complete suite of FATHOM software and managed services solutions as part of a partnership of a water management platform. The transition will affect all residents and businesses that have water accounts with the City of Haltom City. The FATHOM partnership will include a new centrally located office to pay your water bills, additional payment options through a new online portal, and a new Smart Grid automated meter infrastructure. The SmartGrid for water uses Advanced Metering Infrastructure technology to remotely collect and upload water meter data. While the new FATHOM office will open on January 15, 2018, the meter installations will continue throughout 2018.

Payments can also be made at https://haltomcitytx.gwfathom.com. A new payment and customer portal, located at haltomcitytx.gwfathom.com, will be made available on June 18, 2018. Currently that URL re-directs to the old portal, but starting on June 18, 2018 the URL will re-direct to the new portal.

More information on the FATHOM transition can be found here. We appreciate your patience during this transition.

Tags: Haltom City water system, Water Account, New Water Account, Utility Billing, FATHOM

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