- Real-Time Monitoring, Leak Detection Are Some of the Benefits of New Water Utility Service
Haltom City & FathomTM Water Management, Inc. (Fathom), the utility-to-utility Smart Grid for Water technology leader, have announced a new partnership. Haltom City, the fifth municipality in Texas to adopt Fathom’s water management platform.
In early January, 2018 Haltom City employed the complete suite of FATHOM software and managed services solutions as part of a partnership of a water management platform. The transition will affect all residents and businesses that have water accounts with the City of Haltom City. The FATHOM partnership will include a new centrally located office to pay your water bills, additional payment options through a new online portal, and a new Smart Grid automated meter infrastructure. The SmartGrid for water uses Advanced Metering Infrastructure technology to remotely collect and upload water meter data. While the new FATHOM office will open in early January, the meter installations will continue throughout 2018.
A PDF file with detailed information about the processes, a sample bill and FAQs can be downloaded here.
The changes will include:
- New water bill statements
- New account numbers
- To set up a new water account, please call the FATHOM Customer Service phone number: 833-764-5239
- Billing address updates to bank bill pay
- Updates to recurring credit card and bank draft
- New address for mail-in payments
- New location for in-person payments
- New pay by phone payment options
- New portal for online account management
Please monitor Haltom City’s website and your mail for detailed instructions and information. We are excited about the partnership and appreciate your understanding as we make this transition to help better manage our water resources and enhance the customer service experience for all citizens.
Fathom & Haltom City will continue installing new automated water meters that will communicate electronically and give Haltom City customers the ability to monitor their water usage and deliver important real-time information. Regular usage and usage spikes can be monitored and reported, providing citizens the opportunity to detect water leaks. The ability to detect leaks early can result in money savings for our customers. More details will be shared here on the City’s website as progress ensues.
“Haltom City is proud to serve as a role model for smart, responsible water use,” said Rex Phelps, Assistant City Manager of Haltom City. “Fathom’s software solutions will allow us to operate with greater efficiency, bill customers more accurately and deliver unparalleled customer support. The Fathom partnership provides multiple benefits for both Haltom City and its residents, and we are thrilled to join this network.”
“Communities across the United States are struggling with high—and continually rising—wholesale water prices,” said Trevor Hill, CEO of Fathom. “Our mission at Fathom is to reduce the burden that water scarcity places on both utilities and their residents by providing actionable data insights to drive efficiency at both the environmental and financial levels.”
Fathom provides comprehensive meter-to-customer solutions to help water utilities do more with declining resources. Fathom’s cloud-based geospatial offerings, including Meter Data Management (MDM), Customer Information System (CIS) and U2You (Utility-to-You) online customer portal, are rapidly deployable, risk-free and transform real-time meter data into a proven, turn-key, single-source, meter-to-cash solution. Founded in 2003, the company has more than 150 employees based in Phoenix, Austin, and Alpharetta, GA and over 150 public water systems and partners.