Change to Alarm Permitting/Billing
The City of Haltom City has changed the way it administers its residential and commercial alarm tracking and billing system. The program, formerly run in-house by the Haltom City Police Department, is now administered by PMAM Corporation, a company that specializes in managing municipal alarm tracking and billing systems.
You may access the alarm permit account management website here.
Under the new ordinance the program allows permit holders up to five (5) free false alarms a calendar year before charging a penalty. Property owners with alarms are advised and encouraged to ensure that their family members and/or employees are properly trained in how to operate alarm systems. Please make sure your alarm equipment is working properly and call your alarm company if repairs are needed.
The intent of having the alarm program managed professionally is to reduce the significant number of false alarms within the City limits while also making owners of alarms more accountable for the operation of their units. The Haltom City Police Department responded to more than 1,162 alarm calls in calendar year 2012. The Police Department staff estimates about 98 percent of the alarms are false.
These numerous non-critical calls for service prevent, hinder or delay the amount of time that dispatchers and police officers can spend responding to mission critical duties and reduce the amount of staff who can work proactively to prevent crime.
Outsourcing their alarm programs to professional vendors is becoming common among many municipalities who have the same experiences as Haltom City regarding high rates of false alarms.
The Haltom City Police Department will continue to provide 24-hour response to alarm calls.
Residents and businesses with questions about the alarm program are asked to call 1-877-231-7265. Citizens can email questions regarding this new program to .