5024 Broadway Ave.
Haltom City, TX  76117

Utility Billing Payments

The FATHOM Customer Service Center opened at 8:00 a.m. on January 15, 2018 at 5417 Stanley Keller Rd. Payments can also be made at https://haltomcity.U2YOU.gwfathom.com or by calling 833-764-5239.

More information on the FATHOM transition can be found here. We appreciate your patience during this transition.

New Haltom City Water Accounts

Residential Water Account

Beginning Monday, January 15, 2018, new water accounts must be set up in person at the FATHOM Customer Service Center, 5417 Stanley Keller Rd., Haltom City, TX  76117 (mapped below), between the hours of 8:00 a.m. & 5:00 p.m., Monday through Friday. No new water accounts and no Transfers of Service will be done after 4:00 p.m.

The following forms are required to open a residential utility account:

  1. Valid TX Driver License or Identification Card
  2. Social Security card or Taxpayer Identification Number (TIN)
  3. Settlement Statement/Deed of Trust or Lease Agreement

A Deposit of $75 for residential property owners and $150 for residential property renters (including mobile homes) is required.

The deposit amount will be applied to your final bill once two consecutive years of payments have been made, all of them on time and within their respective scheduled due dates.

We provide same day or next day service, but can provide after-hour service for $25 additional fee (after 5:00 p.m.).

If you have questions, please call the Water Department at 817-222-7717.

Commercial Water Account

For commercial water accounts, the following items are required:

  1. Certificate of Occupancy
  2. Valid TX driver's license
  3. Tax Identification Card

Deposits for businesses vary and will be set after initial consultation with staff. Call 817-222-7717 for information.



Tags: Water Account, New Water Account, Utility Billing

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