Utility Billing

5024 Broadway Ave.
Haltom City, TX  76117

Hours of Operation

Monday-Friday 8AM-5PM

Contact Information

New Water Service 817-222-7718
Billing Questions 817-222-7717
Fax 817-222-7728

Haltom City Utility Billing

A division of the Finance Department, Utility Billing serves as the initiation and billing center for water utilities which includes sewer and refuse. Utility Billing handles service setup, billing, revenue collection, customer inquiries, problem resolution and complaint processing.

Utility Billing is the City's central cashier for processing all revenue transactions and bank deposits for all other City departments. It also serves as a primary first communication point a customer has for all City related service problems and we assist in guiding the customer to the City department that can best assist, if the problem is not water related. Primary responsibilities include; insuring the accurate and timely billing and collection for services provided, assisting new and current residents with utility services, to notify refuse contractors of missed pickups and to resolve complaints to the best of our ability while preserving the requirements set by City ordinances. The daily overriding goal for each staff member of this division is to treat all customers in a friendly and fair manner.

News

posted: May 17th, 2013

Watering Restrictions In Effect

Tarrant Regional Water District has determined that even though water reservoirs have not yet reached the 75% trigger level there is a high likelihood that we will do so at some point in late May or early June. Due to that likelihood and the persistence of…