Memorial Day

City Facilities will be closed Monday, May 28th in observance of Memorial Day

The FATHOM Customer Service Center opened at 8:00 a.m. on January 15, 2018 at 5417 Stanley Keller Rd. Payments can also be made at https://haltomcity.U2YOU.gwfathom.com or by calling 833-764-5239.

We appreciate your patience during this transition.

Haltom City Partners with Fathom Water Management

Haltom City & FATHOMTM Water Management, Inc. (FATHOM), the utility-to-utility Smart Grid for Water technology leader, have announced a new partnership. Haltom City is the fifth municipality in Texas to adopt FATHOM’s water management platform.

On January 15, 2018 Haltom City will employ the complete suite of FATHOM software and managed services solutions as part of a partnership of a water management platform. The transition will affect all residents and businesses that have water accounts with the City of Haltom City. The FATHOM partnership will include a new centrally located office to pay your water bills, additional payment options through a new online portal, and a new Smart Grid automated meter infrastructure. The SmartGrid for water uses Advanced Metering Infrastructure technology to remotely collect and upload water meter data. While the new FATHOM office will open in mid January, the meter installations will continue throughout 2018.

fathom logo

The changes will include:

  • New account numbers
  • Billing address updates to bank bill pay
  • Updates to recurring credit card and bank draft
  • To set up a new water account, please call the FATHOM Customer Service phone number, 833-764-5239

Payment methods (active January 15, 2018 at 8:00 a.m.):

  • New address for mail-in payments: P.O. Box 52747 | Phoenix, AZ  85027-2747
  • New location for in-person payments (Monday - Friday, 8:00 a.m. - 5:00 p.m.) and after hours drop box: 5417 Stanley Keller Rd. | Haltom City, TX  76117
  • New Customer Service phone number (make automated payments after hours) : 833-764-5239
  • New portal for online account management: https://haltomcity.u2you.gwfathom.com (a $2.50 convenience/processing fee will be applied to credit card/debit card payments).

Please monitor Haltom City’s website and your mail for detailed instructions and information. We are excited about the partnership and appreciate your understanding as we make this transition to help better manage our water resources and enhance the customer service experience for all citizens.

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