The FATHOM Customer Service Center opened at 8:00 a.m. on January 15, 2018 at 5417 Stanley Keller Rd. Payments can also be made at https://haltomcity.U2YOU.gwfathom.com or by calling 833-764-5239.

We appreciate your patience during this transition.

What Will Change?

How Haltom City delivers water will remain the same; the change will be in how it manages that delivery. As part of the AMI implementations, Haltom City will replace nearly 10,000 water meters and retrofit another 3,000 with the new smart meters. In addition, residents will have access to FATHOM’s U2You platform, a cloud-based, web and mobile customer portal that empowers water utility customers with self-service water account management. U2You allows residents to track and manage their real-time water consumption, communicate with utility customer service and pay their water utility bills online. This payment portal can be found at https://haltomcity.u2you.gwfathom.com. It will be active on January 15, 2018.

New water accounts and in-person bill payments must be done at the new FATHOM Customer Service Center starting January 15, 2018 at 8:00 a.m. There is also an after hours drop box located at this location:

5417 Stanley Keller Rd.
Haltom City, TX  76117
Monday - Friday | 8:00 a.m. - 5:00 p.m.


Payments by check, money order or cashier's check can be made by mail:

P.O. Box 52747
Phoenix, AZ  85072-2747

A new FATHOM Customer Service phone number, 833-764-5239, and a new customer support email address, This email address is being protected from spambots. You need JavaScript enabled to view it., are available for customers.

What Benefits Will Customers See From This Partnership?

With FATHOM’s suite of tools, residents will have detailed insight into their water use. Once logged into the FATHOM U2You platform on a computer, smartphone or tablet, homeowners can pay their bills, see their real-time water use and set personalized alerts. The FATHOM system will also alert residents to any events of unexpected high water use such as a leaking pipe or faulty sprinkler system. FATHOM will also open a local customer service center in Haltom City (5417 Stanley Keller Rd.) to provide residents with a physical location where they can pay bills and manage their accounts.

What Benefits Will the City See From This Partnership?

Thanks to the smart metering system, Haltom City will experience a reduction in water loss throughout its distribution system and savings in operational expenses.


Below are representations of what your new bill will look like when they are sent out in mid January, 2018. Sample bills were mailed out to all commercial and residential water account holders during the month of December, 2017.

These are also available in the "PDF Info Packet" link above.

haltom city texas fathom bill explainer dec 2017

 

haltom city texas fathom sample bill

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