5024 Broadway Ave.
Haltom City, TX  76117
817-222-7700

Thanksgiving Holiday

City facilities will be closed Thursday & Friday, November 23 & 24, for the Thanksgiving Holiday

Notices

  • Beginning November 13, 2017 water reconnects will not be done after 5:00 p.m. Any payments received after 12:00 p.m. on disconnect date will be reconnected the following business day.
  • Trash service will not be interrupted by the Thanksgiving, Christmas, and New Years holidays
  • In preparation for changes coming to the Utility Billing Department (including our transition to Fathom Water Management) and in keeping in compliance with current City Ordinances, all accounts need to be paid in full with no past balances. Read more...
  • No extensions will be granted for water payments. All bills must be paid by the due date to avoid service interruption.
  • New Service or any Transfer of Service will need to be done between the hours of 8:00 a.m. & 4:00 p.m. No new water accounts will be opened after 4:00 p.m.


The City Council recently approved a $2.50 convenience fee for all credit/debit card payments for all City departments that take credit cards, effective March 16, 2017. This applies to all credit & debit card payments for water/sewer bills, municipal court fees, permit fees, library, recreation and all other payments.

The reason for adding the fee is to recoup the payment card interchange fees imposed by credit card processing companies. For FY2016, Haltom City paid approximately $150,000 for payment interchange fees.


Stage 1 Watering Restrictions in Effect

Due to the likelihood and the persistence of drought conditions throughout North Texas and the anticipated increase in demands going into the summer, the Tarrant Regional Water District has determined that the best way to conserve the areas water supplies until the drought ends is to initiate Stage 1 of our drought plan. Stage 1 restrictions were initiated June 3rd, 2013.

Under Stage 1 restrictions households and businesses are limited in sprinkler watering to two days per week with the two days determined by the address of the location.

Residential addresses ending in an even number may water on Wednesdays and Saturdays while residential addresses ending in an odd number may water on Thursdays and Sundays. All non-residential locations, such as apartment complexes, businesses, industries, parks, medians, etc. may water on Tuesdays and Fridays. No watering, regardless of address, may take place between the hours of 10:00 a.m. and 6:00 p.m. on any day.

Hand watering and the use of soaker hoses or drip irrigation systems, for things such as foundations, is allowed for up to two hours on any day.

More information can be found at SaveTarrantWater.com.

Utility Billing

5024 Broadway Ave.
Haltom City, TX  76117

Hours of Operation

Monday-Friday 8AM-5PM

Contact Information

New Water Service 817-222-7718
Billing Questions 817-222-7717
Fax 817-222-7728

Haltom City Utility Billing

haltom city utility billingA division of the Customer Service Department, Utility Billing serves as the initiation and billing center for water utilities which includes sewer and refuse. Utility Billing handles service setup, billing, revenue collection, customer inquiries, problem resolution and complaint processing.

Utility Billing is the Haltom City's central cashier for processing all revenue transactions and bank deposits for all other City departments. Primary responsibilities include; insuring the accurate and timely billing and collection for services provided, assisting new and current residents with utility services, to notify refuse contractors of missed pickups and to resolve complaints to the best of our ability while preserving the requirements set by Haltom City ordinances. The daily overriding goal for each staff member of this division is to treat all customers in a friendly and fair manner.

Utility BillingNews

haltom city utility billing

New Water Bill Cut-Off Dates

In preparation for changes coming to the Utility Billing Department (including our transition to…
haltom city fathom utility water management

FATHOM Onsite Audits

Please be aware between November 13-22, 2017, representatives from our new water partner, FATHOM,…
haltom city fathom utility water management

HC Partners w/ Fathom Water Mgmt.

Haltom City & FathomTM Water Management, Inc. (Fathom), the utility-to-utility Smart Grid for Water…
haltom city simple recycling

Simple Recycling - Textiles

The City of Haltom City is now offering an exciting new service which will allow residents to…
  • Watering Restrictions In Effect

    Due to the likelihood and the persistence of drought conditions throughout North Texas and the…
  • Fund the Super 7

    Every month, for less than a cup of coffee, you can help fund special projects throughout Haltom…

Haltom City - City Hall