5024 Broadway Ave.
Haltom City, TX  76117
817-222-7700

Notices

New Service or any Transfer of Service will need to be done between the hours of 8:00 a.m. & 4:00 p.m. No new water accounts will be opened after 4:00 p.m.


The City Council recently approved a $2.50 convenience fee for all credit/debit card payments for all City departments that take credit cards, effective March 16, 2017. This applies to all credit & debit card payments for water/sewer bills, municipal court fees, permit fees, library, recreation and all other payments.

The reason for adding the fee is to recoup the payment card interchange fees imposed by credit card processing companies. For FY2016, Haltom City paid approximately $150,000 for payment interchange fees.


Haltom City Customer Service Department

Customer Service Department

5024 Broadway Ave.
Haltom City, TX  76117

Hours of Operation

Monday-Friday 8AM-5PM

Contact Information

Director of Customer Service 817-222-7713
New Water Service 817-222-7718
Water Billing Questions 817-222-7717
Fax (Utility Billing) 817-222-7728
Municipal Court 817-222-7773

Customer Service Department

The Customer Service Department handles the planning, activities, and operations of the Haltom City Utility Billing and Municipal Court divisions. The goal of the department is to ensure customer service efforts appropriately meet the expectations of the community by understanding the customer’s needs and concerns, providing timely responses to inquiries, and assuring efficient and courteous service.

Tags: Water Account, Utility Billing, Municipal Court, Community Engagement, Customer Service

News/Events

Haltom City - City Hall