5024 Broadway Ave.
Haltom City, TX  76117
817-222-7700

Thanksgiving Holiday

City facilities will be closed Thursday & Friday, November 23 & 24, for the Thanksgiving Holiday

Notices

  • Beginning November 13, 2017 water reconnects will not be done after 5:00 p.m. Any payments received after 12:00 p.m. on disconnect date will be reconnected the following business day.
  • Trash service will not be interrupted by the Thanksgiving, Christmas, and New Years holidays
  • In preparation for changes coming to the Utility Billing Department (including our transition to Fathom Water Management) and in keeping in compliance with current City Ordinances, all accounts need to be paid in full with no past balances. Read more...
  • No extensions will be granted for water payments. All bills must be paid by the due date to avoid service interruption.
  • New Service or any Transfer of Service will need to be done between the hours of 8:00 a.m. & 4:00 p.m. No new water accounts will be opened after 4:00 p.m.


The City Council recently approved a $2.50 convenience fee for all credit/debit card payments for all City departments that take credit cards, effective March 16, 2017. This applies to all credit & debit card payments for water/sewer bills, municipal court fees, permit fees, library, recreation and all other payments.

The reason for adding the fee is to recoup the payment card interchange fees imposed by credit card processing companies. For FY2016, Haltom City paid approximately $150,000 for payment interchange fees.


Haltom City Customer Service Department

Customer Service Department

5024 Broadway Ave.
Haltom City, TX  76117

Hours of Operation

Monday-Friday 8AM-5PM

Contact Information

Director of Customer Service 817-222-7713
New Water Service 817-222-7718
Water Billing Questions 817-222-7717
Fax (Utility Billing) 817-222-7728
Municipal Court 817-222-7773

Customer Service Department

The Customer Service Department handles the planning, activities, and operations of the Haltom City Utility Billing and Municipal Court divisions. The goal of the department is to ensure customer service efforts appropriately meet the expectations of the community by understanding the customer’s needs and concerns, providing timely responses to inquiries, and assuring efficient and courteous service.

Tags: Water Account, Utility Billing, Municipal Court, Community Engagement, Customer Service

Haltom City - City Hall