Haltom City Utility Billing
A division of the Customer Service Department, Utility Billing serves as the initiation and billing center for water utilities which includes sewer and refuse. Utility Billing handles service setup, billing, revenue collection, customer inquiries, problem resolution and complaint processing.
Utility Billing is the Haltom City's central cashier for processing all revenue transactions and bank deposits for all other City departments. Primary responsibilities include; insuring the accurate and timely billing and collection for services provided, assisting new and current residents with utility services, to notify refuse contractors of missed pickups and to resolve complaints to the best of our ability while preserving the requirements set by Haltom City ordinances. The daily overriding goal for each staff member of this division is to treat all customers in a friendly and fair manner.