The due date on my water bill doesn't coincide with my pay periods. Can I change my due date?
Because the physical location of your home or business within the city limits determines when your meter is read and when your account is billed, we are unable to change your due date. The due date is always 15 days from your billing date. We make every effort to mail your water bill approximately the same week of every month, however, weather and staffing conditions will make the billing date variable.

My water was cut off and when it was turned back on I was told someone had to be at the location. You turned it off without someone being there...why can't you turn it back on without someone being there?
This policy is in effect to ensure that the City's liability is not compromised. If someone at the house had turned on a faucet without the water being on, and we turned the water on without someone there, the house could potentially sustain water damage because of an overflow. Our policy is to unlock the meter and leave you a door hanger telling you the meter has been unlocked but not turned on. You can then turn it on yourself. If you are unable to get the water on, you can call our office 817-222-7717 and we will make a second trip to turn on your water. A second trip charge is $15.00. If it is after hours, you can call the non-emergency Police 817-222-7000. Provided the meter is not locked, they will dispatch someone to turn on the water. An after hours charge is $25.00. Fees are added to your next water bill.