Haltom City Utility Billing
A division of the Finance Department, Utility Billing serves as the initiation and billing center for water utilities which includes sewer and refuse. Utility Billing handles service setup, billing, revenue collection, customer inquiries, problem resolution and complaint processing.
Utility Billing is the City's central cashier for processing all revenue transactions and bank deposits for all other City departments. It also serves as a primary first communication point a customer has for all City related service problems and we assist in guiding the customer to the City department that can best assist, if the problem is not water related. Primary responsibilities include; insuring the accurate and timely billing and collection for services provided, assisting new and current residents with utility services, to notify refuse contractors of missed pickups and to resolve complaints to the best of our ability while preserving the requirements set by City ordinances. The daily overriding goal for each staff member of this division is to treat all customers in a friendly and fair manner.